No guarantees you will be as lucky on all points of my experiences, but can guarantee good communication, quality work (I grew up with mechanics!), courtesy and consideration. So grateful! They fit me in for an urgent pre-trip repair, even as a brand new customer. I was lucky but also they could have refused/had a lighter workday that Friday. They loaned me a vehicle, so I still got my errands done. Gave me two quotes for if x or y needed, final bill was less than both quotes. A blessing that was needed.